Helpdesk

• Answer the phones in a timely manner and troubleshoot user issues over the phone
• Diagnose hardware, software, printing and network connectivity issues, including LAN, WAN, dial-up, and VPN access in a windows 2000and XP environment, offering level 1 and 2 solutions over the phone
• Use remote control tool to assist end user when needed
• Support multiple distributed locations

Qualifications:

• Possess technical awareness and ability to pick up technical concepts quickly
• Strong dedication to exceptional customer service
• Ability to assist customers with confidence when faced with ambiguous situations
• Strong verbal and written interpersonal communication skills
• Ability to work in a team environment
• Involves hardware and software support
• Troubleshooting experience a plus
• Knowledge of Citrix and SMS is nice to have